Privacy Policy for Reliance Roofing & Exteriors Inc.

Updated: Mar 20, 2024

Reliance Roofing & Exteriors Inc. (“Reliance Roofing & Exteriors”, “we”, “us”, or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website address], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

1. Collection of Your Information

We may collect personal information that you voluntarily provide to us when registering at the Site, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Site, or otherwise contacting us. The personal information that we collect depends on the context of your interactions with us and the Site, the choices you make, and the products and features you use.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Create and manage your account.
  • Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
  • Email you regarding your account or order.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
  • Increase the efficiency and operation of the Site.

3. Disclosure of Your Information

We do not share or sell your personal information with third parties without your consent, except when legally required to do so in response to a subpoena, court order, or other governmental request.

SMS Communications Consent

4.  Consent to Receive Text Messages

At Reliance Roofing & Exteriors Inc., we value transparent communication and respect your preferences regarding communication methods. As part of our commitment to keeping you informed and providing timely updates, offers, and essential service information, we offer the option to receive SMS/text messages.

How We Obtain Your Consent:

  • During Information Collection: Consent for SMS communications is typically obtained at the point when we collect your phone number. This could occur through various means, including but not limited to:
    • Filling out physical forms such as customer intake forms, service agreements, or registration forms during the initial setup of services or consultation.
    • Completing digital forms or agreements via our website or through electronic devices provided at our locations.
  • Consent Process:
    • Explicit Consent: We ensure that your consent to receive SMS messages is explicitly obtained through a clear opt-in mechanism. This may involve checking a box or signing a designated section on a form that clearly states your agreement to receive text messages from us.
    • Consent Language: The consent section on the form includes specific language such as, “By providing my phone number, I agree to receive SMS messages from Reliance Roofing & Exteriors Inc. for updates, offers, and important service information. I understand that consent is not a condition of purchase and that I can opt-out at any time by replying ‘STOP’ to any message received.”
  • Record of Consent: We maintain a secure and accessible record of your consent, including the date and method of consent, to ensure compliance with relevant regulations and to respect your communication preferences.

Changes to Consent: Should you decide to opt back into receiving SMS messages from us after opting out, we require a new consent to be provided through any of the initial consent methods mentioned above.

Contact Us: If you have any questions regarding your consent for SMS communications or wish to manage your preferences, please contact us using the information provided in the Contact Us section of our Privacy Policy.

5. Options for Opt-Out, Remove, or Modify

Text Messages: You may opt-out of the Program at any time. If you wish to opt-out of the Program and stop receiving mobile messages from us, or you no longer agree to these Mobile Messaging Terms, reply STOP, QUIT, CANCEL, OPT-OUT, and/or UNSUBSCRIBE to the mobile number the message is sent from. You may continue to receive text messages for a short period while we process your request and you may receive a one-time opt-out confirmation message. You understand and agree that the foregoing is the only reasonable method of opting out. If you want to join the Program again, just sign up as you did the first time, and we will start sending messages to you again. For support, reply HELP to any mobile message from us.

Our mobile messaging platform may not recognize requests that modify the foregoing commands, and you agree that we and our service providers will not be liable for failing to honor requests that do not comply with the requirements in these Mobile Messaging Terms. We may also change the telephone number or short code we use to operate the Program and we will notify you of any such change. You acknowledge that any requests sent to a telephone number or short code that has been changed may not be received by us and we will not be responsible for failing to honor a request sent to a telephone number or short code that has been changed.

Email Communications: If you no longer wish to receive correspondence, emails, or other communications from us, you are able to opt out by:

  • Clicking the unsubscribe link at the bottom of any of our emails.
  • Contacting us using the contact information provided below.

Phone: You may also opt out of communications by contacting us directly by phone (1-833-331-7663) to request removal from our call and text lists.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse.

7. Changes to This Privacy Policy

We reserve the right to make changes to this privacy policy at any time and for any reason. We will alert you about any changes by updating the “Effective Date” of this privacy policy. Any changes or modifications will be effective immediately upon posting the updated privacy policy on the Site, and you waive the right to receive specific notice of each such change or modification.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

  1. Reliance Roofing & Exteriors Inc., 1616 Westgate Circle, Brentwood, TN 37027, by Phone: 833-331-7663, or Email: